CONTACT US
We're here to help. Reach out to our team for any inquiries about our products and services.
Mon - Fri: 9:00 AM – 8:00 PM EST
We reply within 24 hours
FAQs
Here are some of the most frequently asked questions we receive from our customers.
HOW DO I INSTALL MY NEW PRODUCT?
Most products will have an install video on the product page in the description.
We ARE NOT liable for installations. Most products can be installed at home but is recommended to be installed by a professional. Please do not attempt to install anything if you do not understand the installation videos. We recommend that you consult with a professional that can assist you. We are not liable for damaged products due to improper installation. We DO NOT have technical support that can walk you through step by step of the installation process.
WHAT IF THE ITEM IS OUT OF STOCK?
We do not have an exact date for when the item will be back in stock. To receive notifications for when items come back in stock, go to the product page for the item that is sold out. In the bottom right hand corner, there is an orange button that says “Notify when back in stock.” This will automatically notify you when the product is back in stock and available for purchase.
How do I cancel an order that is already in the hands of the shipping carrier?
We will process the cancellation once we receive confirmation that the package has been stopped. We will then issue you a refund. If it is too late to stop the package, you will have to ship the product back to us before we can issue a refund.
Can we place mixed orders in small quantities?
Yes, we support mixed-batch orders with a minimum order quantity of just one set per item, offering flexibility to meet your diverse purchasing needs.
HOW DO I RETURN AN ITEM?
Please make sure to read our return policy and email simoncardesigen25@gmail.com to start your return process. Please reference your order number in your email. Once we receive your return or exchange, it will be processed within 1-3 business days. We cannot authorize your return the moment that you drop it off. We need to receive the item first.
Thank you for supporting small businesses!
Business Hours？
Monday - Friday 9 a.m. - 4 p.m. MST
Orders placed after Friday at 12:00 pm MST will be processed on the following Monday.